Her post resonated with many who shared “Good Samaritan” encounters they had experienced in the city.
A woman called @Mingtianjiuhaola said she got lost near Chungking Mansions in the city’s Tsim Sha Tsui district late at night when a Hong Kong woman who had just finished a night shift at work volunteered to help her find her hotel.
The young local also gave the traveller her phone number in case she needed more assistance.
A mainland student in Hong Kong said her grandfather, who doesn’t understand Cantonese and speaks Mandarin poorly, met a kind Hongkonger who took him to the subway station and helped him buy a travel card.
The episode remained the favourite memory of his trip to the city and every time they talked about Hong Kong, he always expressed thanks about the act of kindness.
Zhuzhu’s comments about Hong Kong people were applauded by many.
One person said: “Hongkongers are cold on the outside and warm on the inside. Although they always seem to be in a rush with a poker face, most people are really nice and keen to help those in need.”
“Everywhere has good and bad people. We should not let stereotypes influence our attitude towards individuals,” said another.
Some commented that the experience of Zhuzhu and others inspired them to look at Hong Kong from a fresh perspective.
One online observer said she used to worry about facing discrimination in the city for speaking Mandarin, and was considering speaking English when travelling there.
“But it doesn’t seem necessary now,” she said.